The site is now functioning more than 90 percent of the time—up dramatically from an average of just 43 percent of the time in October, Zients said. If the site is slow, consumers will be logged into a "queue" that did not exist on Oct. 1, a sort of cyber waiting room. They'll be notified when they can try again.
The Centers for Medicare & Medicaid Services said in its progress report that it had repaired more than 400 items on its "punch list" of bugs and needed fixes, including enlarged capacity and greater stability. The agency said it had reduced response times from eight seconds in late October to less than one second and that error rates are less than 1 percent—but those specific improvements it had reported earlier.
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