Etisalat Nigeria has reacted to Julius Agwu’s seven-day ultimatum that
it should compensate him with the sum of N100 million or risk legal
action over “alleged unlawful and unjustified blocking and/or swapping”
of his Etisalat GSM phone number 08189555555.
Julius Agwu had
demanded compensation through his lawyer, Festus Keyamo, on November 26,
2013 where he pointed out the loss of business opportunities and the
inconvenience experienced by him during the period in an ultimatum
letter to Etisalat Nigeria.
According to the report, Etisalat’s Public Relations Manager, Chineze Amanfo, has responded the comedian.
It
stated that contrary to reports making the rounds, a SIM swap was
performed on the said line after the requester provided the company’s
customer care executives with necessary SIM replacement information, in
accordance with laid down NCC regulations and process for SIM swap.
In
an e-mail sent to the media, “subsequently, upon a report made at our
office by Mr. Agwu that he is the owner of the line and did not
authorize anyone to swap it, our customer care executives promptly
restored the line, as well as the airtime lost during the swap process.
“Etisalat
Nigeria is currently carrying out an internal investigation into the
SIM swap incident and will refer the matter to the appropriate agencies
for further investigation as may be necessary.
“We wish to assure
the general public that Etisalat Nigeria is committed to the protection
of the rights of its subscribers and to continue to provide value
adding services to its customers.
“We will spare no effort to
unravel the circumstances surrounding the alleged unauthorized SIM swap
while encouraging our customers and the general public to protect their
personal information at all times.”
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